Privacy policy
Last updated: [DATE OF LAUNCH]
This privacy policy sets out how devora media collects, uses, discloses, and protects your personal information when you visit our website, submit an enquiry, or engage our services. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
In this policy, "we", "us", and "our" refer to devora media, a sole trader business operated by Damien De Bortoli.
Business name: devora media
ABN: 23 372 279 654
Address: PO Box 75, Diamond Creek VIC 3089
Email: contact@devoramedia.com.au
Phone: 0488 041 428
What information we collect
We collect personal information that you voluntarily provide to us, as well as certain information collected automatically when you visit our website.
Information you provide
When you submit an enquiry form or contact us directly, we collect:
- Your name
- Your email address
- Your phone number (if provided)
- The name and location of your clinic or business
- Any other information you choose to include in your enquiry, such as details about your marketing goals, current advertising, or budget
Information collected automatically
When you visit our website, we automatically collect certain technical information through cookies and analytics tools, including:
- Your IP address and approximate location
- Your device type, browser type, and operating system
- Pages you visit and how long you spend on each page
- How you arrived at our website (for example, from a search engine or social media platform)
- Interactions with our site (such as clicks and form submissions)
How we use your information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide you with information about our services
- To send you proposals, agreements, and communications relating to potential or existing work
- To provide, deliver, and improve the services we offer
- To send you marketing communications if you have opted in to receive them, which you can unsubscribe from at any time
- To analyse how our website is used and improve its performance and content
- To comply with our legal obligations
Cookies and tracking technologies
Our website uses cookies and similar tracking technologies to collect information about your visit. This includes:
- Google Analytics 4 — to understand how visitors use our website
- Meta Pixel and Google Ads tracking — to measure the performance of our advertising campaigns and to show relevant ads on other websites you visit
You can control cookies through your browser settings. Blocking or deleting cookies may affect how our website functions.
Who we share your information with
We do not sell your personal information. We may share your information with the following third parties who help us operate our business:
- Google (for hosted forms, email, analytics, advertising, and storage — via Google Workspace, Google Forms, Google Sheets, Google Analytics, and Google Ads)
- Meta Platforms (for advertising and website tracking via the Meta Pixel)
- Our website host (currently Framer or another hosting provider, which stores our website files and processes visitor requests)
- Any professional advisors we engage, such as accountants or lawyers, where necessary
These third parties may store or process your information outside of Australia. By using our website and submitting information to us, you consent to your data being transferred to and stored in countries with different data protection laws, including the United States.
How long we keep your information
We retain your personal information for as long as is necessary to provide our services and comply with our legal obligations. Enquiry form submissions and related correspondence are typically retained for 12 to 24 months after our last contact with you, unless you request earlier deletion or we are required by law to retain the information for longer.
How we protect your information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. These steps include using reputable third-party services (such as Google Workspace) that maintain industry-standard security practices, using strong passwords, and limiting access to your information to only those who need it.
No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct any inaccurate or outdated information
- Ask us to delete your personal information, subject to any legal obligations we have to retain it
- Withdraw consent to receive marketing communications at any time
- Make a complaint about how we have handled your personal information
To exercise any of these rights, please contact us at contact@devoramedia.com.au. We will respond within a reasonable timeframe.
If you are not satisfied with how we have handled your complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Third-party websites
Our website may contain links to other websites operated by third parties. This privacy policy does not apply to those websites, and we are not responsible for the privacy practices of any third party. We encourage you to read the privacy policies of any website you visit.
Changes to this policy
We may update this privacy policy from time to time. Any updates will be posted on this page with a new "last updated" date. Where changes are significant, we will make reasonable efforts to notify you directly.
Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
devora media
PO Box 75, Diamond Creek VIC 3089
Email: contact@devoramedia.com.au
Phone: 0488 041 428